Scope the Call
We agree what the agent says, what it must never say, and what counts as a good outcome. You approve the script before anything dials.
After-Hours
Family Intake
A daughter calls at 7:42pm on a Saturday. Someone answers, captures what she needs,
and books the consult before she calls the next agency on her list.
The Call You Are Currently Missing
The average home care agency takes over an hour to follow up on a new inquiry, and in that hour the family has usually contacted two or three other providers. That inquiry is not a small thing: client lifetime value in this industry runs somewhere between $11,000 and $16,000. A handful of missed weekend calls a month is real money walking to a competitor who happened to pick up. Families do not shop for care during business hours. They call after a fall, after a hospital discharge, after a sibling argument on a Sunday afternoon. This agent answers those calls, has a calm and useful conversation, captures who needs care and what hours, and puts a consult on your calendar.
It never assesses the client and never gives care advice. It gathers what a good intake coordinator would gather and hands you a warm, booked lead.
What We Do?
We write the intake conversation with you: who is calling and their relationship to the client, what prompted the call, which hours and which tasks, the payer situation, and where they are located relative to your service area. The agent works through it naturally rather than reading a form, and it handles the questions families always ask about rates and availability using answers you have approved.
Inbound answering sits in a much lower-risk category than outbound dialing, because the family placed the call. Every conversation is recorded, transcribed and summarised into your CRM or inbox, so whoever runs the consult walks in already knowing the situation instead of starting over.
Key Deliverables
A dedicated inbound number or a forward from your existing line, answered around the clock, with every call captured and every qualified inquiry booked.
- Inbound agent answering nights, weekends and overflow
- Intake conversation approved by you before launch
- Consults booked into your calendar automatically
- Recording, transcript and summary of every call
What’s included?
- + Intake script written with you
- + Approved answers on rates and availability
- + Calendar and CRM integration
- + Monthly review of missed and booked calls
Process
How We
Build It
Build It
FAQs
Frequently Asked
Questions
Questions
We will not pretend otherwise. The agent identifies itself as an assistant for your agency. In practice families care far more that someone competent answered at 8pm than about who it was.
It transfers or takes a message and flags it immediately, depending on rules you set. Anything clinical or urgent goes to a human by design, not by accident.
It can state the rates and minimums you give us, word for word. It will not negotiate, improvise a price, or promise availability it cannot see.
No. It covers the hours nobody is at a desk and the overflow when everyone is on another line. Your coordinator gets a booked consult and a transcript instead of a voicemail.
Contact
Let’s Talk About
Your Agency
Your Agency
E-mail address
hello@opsharbor.io
Response time
Within one business day