Applicants called back in about a minute. Families answered after hours. Call-outs, missed clock-ins and expiring certifications chased before they become problems.
Works with AxisCare, WellSky, AlayaCare, or a shared sheet.
Home care agencies lose caregivers they already paid to recruit, not because owners aren't working hard enough, but because an application that lands at 9pm sits untouched until someone has a free minute. Caregivers say the three-to-four-week wait for a callback is exactly why they stop answering. OpsHarbor works with the scheduling software you already run and handles the calling: applicant screening, after-hours family inquiries, open-shift coverage, clock-in chasing, and credential expiry. No new login, no rip-and-replace, and no care advice given, ever.
Plugs Into
Your Existing Stack
Trademarks belong to their respective owners. Compatibility, not partnership.
We work with the scheduling software you already run. Administrative calling only. We never give care advice, assess a client, or touch a plan of care.
Consent capture and call records are designed in from day one.
TCPA rules for AI voice aren't an afterthought, they're the starting point.
Screening, scheduling, reminders, never care advice, never a clinical assessment, never a plan of care. That stays with your care manager.
Every call is automatically recorded, transcribed, and summarized. A documented record if a family or a caregiver ever disputes what was said.
Track every project in one place: live progress, comments, shared files, and direct chat with us. No chasing status over email.
An application at 9pm gets a phone call at 9:01pm, screened against your requirements and booked for an interview while they are still holding the phone.
A daughter calling at 7pm doesn't get voicemail. The agent captures who needs care, which hours, and where, then books the in-home consult.
On a call-out, the qualified pool is called at once instead of one at a time down a list. First to accept takes the shift.
Ten minutes into a shift with no clock-in, the caregiver gets a call, so you hear about it before the family does.
Certifications, TB tests and background checks get chased on a 90/60/30-day cadence and logged back to your scheduler.
Your agent always says it is an AI assistant for your agency, and hands anything clinical or urgent to a person.
