Scope the Call
We agree what the agent says, what it must never say, and what counts as a good outcome. You approve the script before anything dials.
Open Shift
Coverage
A call-out at 6am. Every qualified caregiver is phoned at once and the first to accept
takes the shift, instead of your scheduler dialing down a list by hand.
Coverage Without the Phone Tree
Roughly one percent of all scheduled shifts end up a no-call no-show, and each incident carries about an eighteen percent chance of losing that client outright. The cost is not really the unfilled hour, it is the family deciding you are unreliable. Most agencies handle a call-out the same way: someone opens the roster and starts dialing, one caregiver at a time, while the clock runs. Your scheduling software can broadcast an open shift to an app and hope somebody opens it. That solves the notification, not the problem. This agent calls every qualified caregiver simultaneously, explains the shift, takes the first acceptance, and writes it back to your scheduler.
An honest note: outbound shift filling is the most contested corner of this market and there are funded vendors doing it. We offer it as an add-on once the recruiting agent is proven, not as the reason to hire us.
What We Do?
Qualification rules come first. Which caregivers can cover which clients, who is already at overtime, who the family has asked not to send again, how far is too far to drive. The agent only calls people who could actually take the shift, which is what keeps caregivers answering rather than tuning you out.
The reason we use phone calls rather than app notifications is unglamorous: a large share of this workforce is older, driving, or mid-shift, and does not check an app within the ten minutes that matter. A ringing phone gets answered. Consent for these calls is captured in caregiver onboarding, not assumed.
Key Deliverables
A call-out workflow that turns one message from a caregiver into a covered shift, with the qualification logic and escalation path documented.
- Simultaneous outbound calling to every qualified caregiver
- Qualification and overtime rules you control
- First acceptance locked and written to your scheduler
- Escalation to your on-call scheduler when nobody accepts
What’s included?
- + Qualification rules mapped with you
- + Caregiver consent in onboarding
- + Scheduler write-back
- + Unfilled-shift escalation path
Process
How We
Build It
Build It
FAQs
Frequently Asked
Questions
Questions
The first acceptance wins and the rest are told the shift is covered on the same call. Nobody drives to a shift that is already filled.
Your scheduler can push an open shift to an app and wait. This places a phone call and has a conversation. For a workforce that does not all check apps instantly, that difference is the whole product.
It escalates to whoever is on call, with a summary of who was contacted and what they said, so the human picks up with context instead of starting from zero.
You can, but we usually advise against it. Recruiting is where the clearest win is and where we have the least competition. Shift coverage is the natural second step.
Contact
Let’s Talk About
Your Agency
Your Agency
E-mail address
hello@opsharbor.io
Response time
Within one business day